Tailored Youth and Family Services is an innovative program that works with children, youth and their families going through challenging times.
This service has a focus on supporting people by promoting individual, family and community strengths. The service works alongside families by providing a safe place for them to notice and celebrate the things that are working well and to share ideas to explore new ways of working together, having fun and looking out for each other.

How we can help
Tailored Youth and Family Services can support families, parents and young people by:
- Finding new ways of meeting everyone’s needs.
- Developing more helpful communication skills.
- Finding helpful ways of dealing with tricky behaviours.
- Getting more connected with your community.
- Providing support for understanding emotional needs and ways to meet them.
- Finding ways to get through tough times as an individual or family.
- Looking at ways for families and young people to develop their resilience.
- Enhancing understanding of positive health and wellbeing.
- Supporting positive mental health.
Services
Youth Individualised Support
Provides tailored support for young people (10 to 18 years) to better understand how stress, development and relationships influence their emotions, behaviour and overall wellbeing.
Support is tailored to each young person’s unique needs and may include therapeutic intervention, skill development and practical strategies, fostering emotional regulation, resilience and long-term wellbeing.
Family Capacity Building & Support
Works alongside families to strengthen understanding of behaviour, emotions and relationships through a developmental and relational lens. By partnering with caregivers, we help create safe, predictable and nurturing environments that promote regulation, secure attachment and overall wellbeing, empowering families to support positive change at home and in everyday life.
Education and Skills Support
Tailored Youth can facilitate and create specialised programs for both individuals and groups which can be delivered in an array of settings, including school and community settings. These programs are developed in collaboration with the appropriate organisers, such as school staff, to cover the needs and challenges that may be faced by young people. Some common topics that can be covered, but not limited to, include healthy relationships, tough times, emotional regulation, AOD counselling, social skills and mental health and wellbeing. Tailored Youth presents these topics in a fun, safe and creative way utilising games and activities. Group Programs are typically term based and are delivered over eight weeks.
Specialist AOD Counselling
Our Youth Alcohol and Other Drug (AOD) Counselling service provides free, evidence-based support for young people aged 12-25 who are experiencing mild to moderate alcohol or drug use concerns. Through individual counselling (up to 10 sessions), we help young people build coping skills, reduce harm, manage relapse, make positive behaviour changes, develop healthier lifestyles, and access family support where needed.
Who can access this service?
- Young people aged 12-25 seeking support for alcohol and/or drug use.
- Residents of Newcastle, Lake Macquarie, Port Stephens, Cessnock, Maitland, or Dungog.
When our service is not the best fit:
- Severe mental health disorders
- Chronic substance dependence
- Active suicidal thoughts
Who we assist
Our service can assist families with children aged 10-18 going through challenging times.
Service Locations
Youth Individualised Support, Family Capacity Building, Education and Skills programs are delivered in Newcastle and Lake Macquarie.
AOD Counselling is available across Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens and Dungog.
How to access Tailored Youth:
Referrals to Tailored Youth can be made by anyone. This includes families, schools, services, or any other organisation.
A referral can be made by contacting us by phone or email.
Contact us
Phone: (02) 4942 1621 or (02) 4942 5275