Samaritans Response to COVID-19

As government restrictions ease and the community adapts, Samaritans is also adapting our service delivery. You can still contact our services via phone, in some services we are organising video appointments, organising for supplies to be picked up safely and connecting you with what you need.

We want to confirm Samaritans commitment to continuing providing support to people in our community, while ensuring everyone’s safety. We will continue to be guided within our response by NSW Health and Government officials and are adapting to the evolving situation each day.

Samaritans Central Office – Warabrook

Our door may be closed but we’re still open! to ensure the safety of our community we have adapted our service delivery and closed the doors to some of our buildings. We’re still here to support you. Our central office at Warabrook  is operating differently so please contact our office on 1300 656 336 and we can direct you.

Financial Assistance for people Impacted by COVID-19

Samaritans is here to support the people across the Newcastle, Hunter, Mid North Coast and Central Coast local government areas.

We understand that it is easy to feel overwhelmed by the recent challenges and identifying what needs to be done to help rebuild communities.

Click here to find out how we can help you and your family.

Service Updates:

Samaritans Emergency Relief Centres 

Click here for Samaritans Emergency Relief (ER) Centre locations

  • Broadmeadow 
    4922 1540
    Operating hours: Mon, Wed, Thurs & Fri, 10:00am – 2:00pm
    Donations of non-perishable goods can be dropped off at our Brunker Road office (34 Brunker Road, Broadmeadow) during ER hours above. Please buzz reception using the intercom at the front gate and thank you for your kind donation.

 

  • Toronto 
    4959 7857
    Regular operating hours: Tues, Wed & Fri, 9:30am – noon, 1:00pm – 3:00pm & Thurs, 9:30am – noon
    Amended opening times: Closed from 1:30pm on Wednesdays

 

  • Cessnock has moved to new premises at 124 Vincent St, Cessnock.
    4993 3430
    Regular operating hours: Mon, Wed & Fri, 10:00am – 2:00pm
    Amended opening times: Operating as per regular schedule

 

  • Morisset – ER Closed
    4973 1204
    Regular operating hours: Wed, 9:30am – noon
    Amended opening times: ER Closed – no emergency assistance available

 

  • Taree – No ER on site, phone 0436 634 602 on Wed from 11:00am – 1:00pm for alternative options
    0438 067 272
    Regular operating hours: Wed, 11:00am – 1:00pm
    Amended opening times: ER Closed – no emergency assistance available

 

  • Rutherford – ER Closed, food parcels available on Tuesdays
    0408 253 641
    Regular operating hours: Tue, 10:00am – noon
    Amended opening times: ER Closed – no emergency assistance available. Food parcels available on Thursdays

 

  • East Maitland – ER Closed
    0407 781 515
    Regular operating hours: Thurs, 10:00am -1:00pm & 1:30pm – 2:30pm
    Amended opening times: ER closed until further notice

 

  • Gorokan – No ER on site, phone 0437 595 001 during usual opening hours for alternative options.
    4393 2450
    Regular operating hours: Mon, Wed & Fri, 10:00am – 1:00pm
    Amended opening times: ER Closed – no emergency assistance available

 

  • Wyoming – ER Closed
    4329 3052
    Regular operating hours: Mon & Fri, 10:00am – 1:30pm
    Amended opening times: ER Closed – no emergency assistance available

 

Samaritans Op Shops

Samaritans Shops have been temporarily closed to ensure the safety of our community but, as things change, we have decided to begin reopening our stores with extra safety and cleaning measures in place to protect our volunteers and customers.

Wallsend now open Monday to Friday 10-4

Hamilton now open Tuesday to Friday 12-4

Mayfield now open Monday to Friday 10-4 & Saturday 9.30-1

Boolaroo will open Tuesday to Friday 10-4 from July 1

Small donations will be accepted at our Wallsend and Boolaroo stores. Please ensure donations are secured in suitable bags or boxes for safe handling.

 

Disability Group based programs

Hunter | Newcastle | Kaiyu Konnect

  • Disability groups in Newcastle and Kaiyu at Argenton are open.
  • Group-based programs are progressively reopening from 10th June 2020
  • Senior Workers will be in contact with participants to provide details on how support will be provided and from what date your support can recommence
  • Social distancing and increased hygiene measures will be in place
  • We will continue to review this decision subject to Health and NSW Government directives
  • We are currently trialling a virtual group program
  • Please contact your usual contact or Senior Support Worker if you have any questions.

Disability Outreach / Individual Supports

Hunter | Newcastle | Lake Macquarie | Taree | Central Coast

  • Outreach / Individual Supports for all people are operational
  • Social distancing and increased hygiene measures are in place
  • We will continue to review this decision subject to Health and NSW Government directives.
  • Please contact your usual contact or Senior Support Worker if you have any questions.

Supported Independent Living (SILs)

  • People we support in our SILs are recommencing their external supports as they choose
  • We will continue to review this decision subject to Health and NSW Government directive
  • Non-essential people entering SILs continues to be reduced, to mitigate risk to people we support and staff, however individual circumstances can be discussed with Senior Support Workers and Community Service Managers
  • Visitors to the SIL are asked to arrange a suitable time and answer screening questions prior to visiting. All visitors are asked not to attend if they are unwell.
  • Please contact your usual contact or Senior Support Worker if you have any questions.

 

Coordination of Supports (COS)

  • Our COS support will be provided remotely. We anticipate the service disruption to people we support should be minimal and our team will be in touch with you.

 

Great Lakes Manning Homelessness Support Service and Taree Women’s Refuges

Great Lakes Manning Homelessness Support Service and Taree Women’s Refuge is proactively putting measures in place to support the health and wellbeing of our clients, our teams and the broader community as the COVID-19 emergency continues to evolve.

We are committed to continuing to provide support to men, women and families experiencing homelessness and to women and children experiencing domestic and family violence, particularly as our community faces these changing and challenging times.

As of March 25 Great Lakes Manning Homelessness Support Service and Taree Women’s Refuge will be supporting clients and working with other organisations remotely (via telephone, and email). Our after-hours, crisis response will continue as usual.

We will be accepting referrals and providing specialist support as usual. Please call 65 39 3400 or 6551 0011 or email us at glmhss@samaritans.org.au if you need support.

Kempsey Community Hub 

As of March 25 Kempsey SHS and Women’s Refuge will be supporting our clients and working with other organisations remotely (via telephone, and email). Our after-hours, crisis response will continue as usual.

We will continue to accept referrals and provide specialist support as usual. This can be arranged by calling 65 62 8411 or email us at kwr@samaritans.org.au if you need support.

 

Samaritans Information and Neighbourhood Centre (SINC), Cessnock
4993 3400

Monday OPEN 9:00am — 3:30pm.

Tuesday CLOSED to the public but can be contacted via phone.

Wednesday OPEN 9:00am — 3:30pm.

Thursday CLOSED to the public but can be contacted via phone.

Friday OPEN 9:00am — 3:00pm.

Please only attend SINC if you are in crisis and are presenting to our Assistance Centre for help. Your understanding and cooperation is greatly appreciated at this time.