Accessing Community Services in Newcastle

Samaritans provide a range of community services in Newcastle

Accessing Community Services in Newcastle

Each and every day thousands of Australians rely on the support of community services to help them in their daily lives.

These services allow some of our most vulnerable and disadvantaged members of society to live healthy, fulfilling lives and function as members of the community they live in.

Without access to these services – being an involved member of the community would be extremely difficult and in some cases, impossible.

Thankfully, a number of Newcastle people are lucky enough to have a support network of family and friends to assist them. But for many, this is simply not the reality they face.

This article focuses on accessing community services in Newcastle specifically. We aim to provide a useful range of resources for people who may not be aware of the wide range of services available, or how to access them.


Newcastle Community Services

Family and Community Services (FACS)

The NSW State Government offers a range of support through the Family and Community Services centres.

Unfortunately, many children in our community are forced to grow up in unsafe home environments due to issues such as drug and alcohol abuse, domestic violence, gambling problems, and poverty.

FACS offers a range of community services in 3 key areas, including:

  • Prevention and early intervention
  • Child Protection
  • Out-of-home care

You can find a list of FACS services centres located throughout the Hunter New England and contact details here.


Awabakal is a community focused organisation based in Newcastle and dedicated to improving the health and wellbeing of the local Indigenous community.

For over 40 years, Awabakal has worked tirelessly to ensure all aspects of Indigenous Australian welfare are supported, including:

  • Education
  • Healthcare
  • Culture and Community
  • Children and Aged Care

You can learn more about the work of Awabakal and contact them here.

Youth Services

At Samaritans, Youth Services are a vital part of what we do. Young people are the future of our region, and sadly many of them are facing hardship socially and economically that will prevent them from achieving their potential.

For young members of our community, we offer a range of services including:

  • Mental Health
  • Transitional Housing
  • Foster Care
  • Community engagement

The Hunter Community Legal Centre (HCLC)

Legal advice is often prohibitively expensive, restricting access to those that can afford it. The Hunter Community Legal Centre offers free legal advice to members of the Newcastle, Lake Macquarie, Hunter and Port Stephens communities.

You can access the services by phone, or alternatively by making a face-to-face appointment with a HCLC representative at one of the outreach service centres throughout the Hunter.

Housing NSW – Housing Pathways

Public housing is a vital service in our community. Access to safe and affordable housing remains a major concern for many families and individuals.

Housing NSW offers assistance to members of the community through the Housing Pathways program.

You can find offices in Newcastle and Charlestown, or contact them by phone.

Service NSW – Document Translation

NSW Service Centres offer document translation to assist those who speak English as a second language.

In many cases, legal documents, official forms and applications for housing and accommodation may need to be translated in order to be properly interpreted.

You can make an appointment to have documents translated for a fee at a Service NSW centre – Follow this link to book and enter your postcode to find the closest centre to you.


Without the help of valuable community services like these, many Novocastrians would be significantly disadvantaged in their daily lives.

Whilst this is not a complete list of community services in Newcastle, we hope to help raise awareness of the options available when someone is experiencing hardship.


To talk to Samaritans about the full range of community services we offer in Newcastle, or to learn how you can support us and donate, please don’t hesitate to get in touch on 1300 656 336.