Our Accountability

In this section you’ll find information about Samaritans strategy, our Annual Reports and more.

Strategic Plan

Samaritans has an agency-wide strategic plan which is reviewed annually.

Read the Samaritans Strategic Plan 2012-17.

Strategic priorities for our current plan have been identified across 5 key result areas.

  • Person directed services ensure people have choice, voice and control
  • Enhanced innovation and proactive practices ensure best practice service models
  • Beneficiary performance indicators assist us to monitor the effectiveness of Samaritans aims
  • Promote with courage social policy which is consistent with identity, mission, vision, values
  • Services will not be limited to Diocesan boundaries.

Annual Reports

Annual Report- 2017

Annual Report 2016

Supporter Impact Report_2016

Annual Report_2015

Annual Report_2014

Annual Report_2013

Annual Report_2012

Annual Report_2011

Annual Report_2010

Annual Report_2009

Agency Ethos

Read the Agency Ethos here.

Statement of Commitment to Reconciliation

In 2017 Samaritans signed a Statement of Commitment to Reconciliation. This a public commitment by Samaritans to building and strengthening relationships between Aboriginal and Torres Strait Islander peoples and the broader Australian community.

The Statement of Commitment has been signed by Samaritans Chair, CEO and the Chairperson of Samaritans Reconciliation Action Committee.

ACNC Registered Charity

Certificate of Verification

Click here to view Samaritans Certificate of Verification.

If you are looking to offer us feedback or make a complaint, please visit the Contact page and scroll to the “Feedback and Complaints” information.