Our Accountability

In this section you’ll find information about Samaritans strategy, our Annual Reports and more.

Strategic Plan

Samaritans has an agency-wide three-year Strategic Plan.

Read the Strategic Plan 2018-2020

The plan addresses five pillars of strategic intent that guide our objectives and initiatives:

  • Enabling a good life with people we support
  • Inspiring our people to achieve their potential
  • Leading innovation and impact in social policy
  • Partnering with others to deliver service excellence
  • Building sustainability through financial independence

Each of the five strategic pillars directs Samaritans to build strong communities
where we believe there can be personalised support, justice and dignity for all

Annual Reports

Annual Report- 2017

Annual Report 2016

Supporter Impact Report_2016

Annual Report_2015

Annual Report_2014

Annual Report_2013

Annual Report_2012


Annual Report_2010

Annual Report_2009

Agency Ethos

Read the Agency Ethos here.

Statement of Commitment to Reconciliation

In 2017 Samaritans signed a Statement of Commitment to Reconciliation. This a public commitment by Samaritans to building and strengthening relationships between Aboriginal and Torres Strait Islander peoples and the broader Australian community.

The Statement of Commitment has been signed by Samaritans Chair, CEO and the Chairperson of Samaritans Reconciliation Action Committee.

ACNC Registered Charity

Fundraising Institute Australia (FIA)





Certificate of Verification

Click here to view Samaritans Certificate of Verification.

If you are looking to offer us feedback or make a complaint, please visit the Contact page and scroll to the “Feedback and Complaints” information.