We update our care strategies annually to ensure we provide the best service possible throughout Newcastle & New South Wales.
Samaritans has an agency-wide three-year Strategic Plan.
Read the Strategic Plan 2018-2020
The plan addresses five pillars of strategic intent that guide our objectives and initiatives:
- Enabling a good life with people we support
- Inspiring our people to achieve their potential
- Leading innovation and impact in social policy
- Partnering with others to deliver service excellence
- Building sustainability through financial independence
Each of the five strategic pillars directs Samaritans to build strong communities where we believe there can be personalised support, justice, and dignity for all people.
Previous Annual Reports:
Read the Agency Ethos here.
Statement of Commitment to Reconciliation
In 2017 Samaritans signed a Statement of Commitment to Reconciliation. This a public commitment by Samaritans to building and strengthening relationships between Aboriginal and Torres Strait Islander peoples and the broader Australian community.
The Statement of Commitment has been signed by Samaritans Chair, CEO and the Chairperson of Samaritans Reconciliation Action Committee.
ACNC Registered Charity
Fundraising Institute Australia (FIA)
Certificate of Verification
Click here to view Samaritans Certificate of Verification.
If you are looking to offer us feedback or make a complaint, please visit the Contact page and scroll to the “Feedback and Complaints” information.