Our Accountability

We update our care strategies annually to ensure we provide the best service possible throughout Newcastle & New South Wales.

Strategic Plan

Samaritans has an agency-wide three-year Strategic Plan.

Read the Strategic Plan 2018-2020

The plan addresses five pillars of strategic intent that guide our objectives and initiatives:

  • Enabling a good life with people we support
  • Inspiring our people to achieve their potential
  • Leading innovation and impact in social policy
  • Partnering with others to deliver service excellence
  • Building sustainability through financial independence

Each of the five strategic pillars directs Samaritans to build strong communities where we believe there can be personalised support, justice, and dignity for all people.

Annual Report

Click here to view our 2018-2019 Annual Report

Previous Annual Reports:

Annual Report 2018

Annual Report 2017

Annual Report 2016

Supporter Impact Report_2016

Annual Report_2015

Annual Report_2014

Annual Report_2013

Annual Report_2012


Annual Report_2010

Annual Report_2009

Statement of Commitment to Reconciliation

In 2017 Samaritans signed a Statement of Commitment to Reconciliation. This a public commitment by Samaritans to building and strengthening relationships between Aboriginal and Torres Strait Islander peoples and the broader Australian community.

The Statement of Commitment has been signed by Samaritans Chair, CEO and the Chairperson of Samaritans Reconciliation Action Committee.

ACNC Registered Charity

Fundraising Institute Australia (FIA)

Certificate of Verification

Click here to view Samaritans Certificate of Verification.

If you are looking to offer us feedback or make a complaint, please visit the Contact page and scroll to the “Feedback and Complaints” information.