Contact Us
Samaritans operates in a large regional area of NSW, from north of the Hawkesbury River to Taree, and right through the Hunter Valley to Muswellbrook.
Some details of our services are included under the heading above, titled "Services", but if in doubt, please feel free to contact our Central Office in Newcastle and they will be only too happy to assist in directing you further.
Our Central Office is in Newcastle, NSW:
36 Warabrook Boulevard Warabrook NSW 2304
PO Box 366 Hunter Region Mail Centre NSW 2310
P 02 4960 7100 during office hours
P 1300 656 336 (local call cost)
F 02 4960 7160
E mail@samaritans.org.au
Feedback & Complaints
Samaritans is proud of what we do.
We provide high quality services and treat clients, their families and carers, supporters and other stakeholders with dignity, respect, courtesy, privacy and protection from gossip, harassment, discrimination, abuse or harm. However, if you
- are unhappy about how Samaritans services and activities are provided
- are dissatisfied with the behaviour of Samaritans staff
- believe that Samaritans services, activities, policies and procedures are inconsistent with out stated mission, vision, values and code of conduct
- believe that anything we do is illegal, unreasonable, unjust, oppressive or discriminatory
then we encourage you to submit feedback or make a formal complaint. We take feedback and complaints as an opportunity to review and improve what we do.
You can provide your feedback or make a complaint directly to any staff member, supervisor or manager at the service concerned or, if you prefer, to the Samaritans Complaints Officer verbally, in writing to the address above, via email feedback_complaints@samaritans.org.au or by a phone call.
We will take all complaints seriously. We will help you to make the complaint if you need assistance. We will protect your privacy and keep information confidential. We will inform you about the progress of the complaints process. We will not make fun of or treat people badly for making a complaint.
If you are unhappy about the outcome of the complaint, you can appeal to a higher level of management. For more information, click on this link for the complaints policy or call the Complaints Officer (4960 7100).