Strategic Planning
Samaritans has an agency-wide strategic plan which is thoroughly reviewed annually. The plan is developed through a comprehensive process involving the Samaritans Senior Management Team and Board. Once ratified, each service conducts its own annual service planning process which builds on and supports the directions, goals and objectives outlined in the overall plan.
The development of the plan has been informed by the Agency mission, vision and values of compassion, integrity and justice. All key goals are designed to ensure that the mission, vision and values are explicitly and implicitly realised in all aspects of Agency operations.
Strategic Priorities have been identified across 6 key result areas.
Please click for the Strategic Planning Actions and Objectives 2009/2010.
- Mission, vision and leadership - Samaritans will be promoted as a leading regionally based agency, influencing government to recognise the role of local partnerships and services in resolving regional issues. Links with Anglicare Australia will be maintained and strengthened and Samaritans Board will strengthen its role in strategic leadership and governance.
- Quality caring services - Samaritans will deliver high quality caring services based on evidence based best practice.
- Organisational development - Samaritans will promote our Mission, Vision and Values across the agency promoting our concernt for employee and volunteer health and wellbeing and recognition.
- Partnerships - Samaritans will build on its unique strength as a regional agency by strengthening partnerships right across our community through a community development approach.
- Sustainable growth - Samaritans will expand its support to strenghtne families and individuals to achieve housing stability, employment, sustainable relationships, positive mental health outcomes and enhanced opportunities to contribute and participate fully in community life. Samaritans will have a structured apporach to growth in a sustainable manner. Samaritnas needs to leverage current organisational capacities and minimise expansion of current infrastructure. Clear strategies to seek and measure process improvements and business efficiencies (including benchmakring) will be developed and implemented by management.
- Effective resource and risk management - Samaritans will invest resources to develop and enhance systems and capacity to collect, collate and diesseminate the information required to tell Samaritans shared stories and achieve our aims.
Strategic planning activities are part of the culture of the Agency and are a regular item on team meeting agendas as staff work within each service to meet their strategic goals and continually improve their service for the benefit of clients, staff, stakeholders and the community.